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BUY MAINTENNANCE
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It’s as Easy As
1, 2, 3...
 
Step #1
  • Submit Your Work
 
Step #2
  • Get Quote
  • Fast Track
 
Step #3
  • Payment
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Testimonials



I thought it was going to be a real problem communicating this maintenance work but your team understood and made it easy for us. Thanks!
Pete W.
EGA Products
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FAQs

Q: What happens to any Maintenance Blocks that were not used?

A: Any unused Maintenance Blocks remain in your account for you to use at any time.

Q: How long are Maintenance Blocks good for?

A: They are valid for 5 years after the purchase date. That's plenty of time to use them.

Q: What can I use Maintenance Blocks for?

A: Whatever! If it's website maintenance related, we'll do it. If we somehow can't do it, we'll let you know.

You can use blocks for adding text to a web page, adding images, creating new pages, adding forms, adding photo galleries, adding e-commerce, SEO (search engine optimization) work, and so on. Some things will use more blocks than others - for instance, adding e-commerce to your website.

Q: How long does it take to get a quote on my work?

A: You should receive a quote within 12-24 hours. Sometimes we need more information from you in order to accurately quote the work, so if that's the case, then it could take longer. Be as descriptive as you can when describing tasks to help us better quote our time.

Q: How do I upload images and tell you where to put them in the text?

A: You can do this a number of ways. You can put everything in a Word document or else make notes in the Word document where you want pictures or what pictures should be on this page. Include the image names to help us make sure we use the right images. Also include any modifications you may need done to the images - like adding captions. You can also just give us the text and images and let our experienced designers decide where to place the images.

Q: What if I need to upload more than one image?

A: Just create another task and upload one image per task.

Q: Do you accept Microsoft Publisher files?

A: Sorry, we do not. There are too many versions of Publisher that are not compatible with each other and the files are often too large. You can instead convert it to a Word document or PDF file.

Q: How do I create PDF files?

A: If you use a Mac, then you can choose the PDF option when printing a file. If you are on a PC and cannot create PDF files, then we suggest going to PDF995.com and downloading the drivers there so that you can print to PDF.

Q: Can I give you screen shots to show you what I want you to do?

A: Yes! We love screenshots. Here's some software you can download and use if you don't have the ability to make screenshots:

If you need to upload a screenshot image along with other images, then just make a new task and explain that you're uploading a screenshot to help us understand what you want.

Q: How do I edit images?

A: You can either have us edit images for you - that's what Maintenance Blocks are for, or if you want to edit images yourself then you need image editing software. Some popular software is:

There are also some online image editing websites:

Again, we're here to help you with image editing if you need our help.

Q: How do I keep track of the status of my project?

A: You will get an email update from us on any project you have every 24 hours.

We work using an email ticket system which has a ticket number in the subject line. Be sure to reply to that email so that we know which project you are referring to and do not change the subject line.

Q: What if I need to cancel a project?

A: Email us right away and let us know - just reply to your ticket. If we haven't started on it, we may be able to credit you some time.

We work using an email ticket system which has a ticket number in the subject line. Be sure to reply to that email so that we know which project you are referring to and do not change the subject line.